If you are experiencing a maintenance emergency, please contact our emergency maintenance line immediately at (731) 504-8969.
Emergency Maintenance
At Winstead Property Rentals, we work hard to respond quickly and communicate clearly when maintenance issues arise. For non-emergency maintenance requests, residents should submit requests through the tenant portal whenever possible.
Emergency maintenance involves situations that could:
Cause immediate harm to people
Cause major property damage
Create unsafe living conditions
Examples may include:
Active major water leaks or flooding
No heat during freezing temperatures
Electrical hazards or burning smells
Sewage backups
Fire-related damage
Loss of essential utilities caused by property-related issues
Situations that make the home unsafe to occupy
What Qualifies as Emergency Maintenance?
The following are generally considered non-emergency maintenance requests and should be submitted through the tenant portal during normal business hours:
Dripping faucets
Appliance issues
Minor plumbing problems
Cosmetic concerns
Slow drains
Routine maintenance requests
Non-Emergency Maintenance
At Winstead Property Rentals, we believe responsive communication and dependable service matter. Our team works hard to address maintenance concerns as quickly and professionally as possible while keeping residents informed throughout the process. Response times may vary depending on the severity of the issue, vendor availability, weather conditions, and repair scheduling, but we take pride in following through and caring for the homes we manage. For non-emergency maintenance requests, residents should submit requests through the tenant portal whenever possible so our team can respond promptly and efficiently.
If you are experiencing a maintenance emergency, please contact our emergency maintenance line immediately at (731) 504-8969.
If there is an immediate threat to life or safety, always call 911 first.